Position Overview
Immediate full-time opportunity for an Information & Referral Specialist in our Aging & Disability Resource Center/Elder Helpline.
The candidate will be responsible for the provision of information to individuals regarding public and private resources in the community, as well as referral of individuals to the resources best suited to meet their expressed needs. Follow-up shall be conducted on all referrals made.
Education, Skill Requirements and Essential Functions
- Bachelor’s degree from an accredited college or university in a human service-related field, or an Associate of Arts degree from an accredited entity in a human service-related field
- a minimum of two (2) years’ experience in information and referral services, case management, call center services, social services, or related work experience.
- A high school diploma or GED and at least four (4) years’ experience in an interactive human services setting can be substituted for higher education degrees if applicable.
- Ability to utilize crisis intervention style techniques to de-escalate verbal confrontations with difficult callers.
- Ability to relate to older persons and be able to deal with the public effectively over the telephone and be a receptive, friendly listener. Knowledge of the local aging services network helpful.
- Ability to work independently, as well as in a team environment.
- Ability to handle telephone equipment while utilizing electronic software designed to access information.
- Demonstrated PC ability to include Microsoft Office products, especially Word, Excel, Outlook, and experience using databases. Additionally, must be proficient using the Internet.
- Ability to type a minimum of 35 words per minute on a PC and possess strong English grammatical and spelling skills.
- Bi-lingual (English/Spanish or English/Creole) preferred.
To apply, please complete the form below. Note that all fields are required, including uploading your resume.