Max B. Rothman, JD, LL.M.
A Letter from Our President
Dear Friends of the Alliance,
We are proud to present our 2025 Community Report, highlighting a year of growth, innovation, and resilience at the Alliance for Aging. Throughout 2025, our organization continued to respond to rising demand for services, workforce pressures, and evolving system requirements, while strengthening our infrastructure to better serve older adults and their families across Miami-Dade and Monroe Counties. These accomplishments reflect the leadership of our Board of Directors, the contributions of our Advisory Council, and the extraordinary dedication of our staff and community partners.
During the year, the Alliance made significant investments to modernize operations and expand capacity. We created and filled a new Chief Innovation and Information Officer position, implemented a new accounting and contract billing system, and launched improved intake scheduling software to increase screening productivity within the Aging and Disability Resource Center (ADRC). To support a growing workforce, we updated internal policies, developed an automated performance evaluation system for 2026, and advanced the development of an organizational dashboard to strengthen data-driven decision-making.
The Alliance also expanded its frontline capacity in response to increasing community need. In 2025, we added 16 new ADRC positions, including supervisors for two new units, Helpline and Intake staff, and schedulers to support compliance with state time standards. Intake processes were streamlined through consolidated scripts and checklists to improve onboarding and consistency, while enhancements to the Helpline phone system improved access to key programs, reduced call volume through automated information, and strengthened overall client navigation. The ADRC’s innovative relationship with the Homeless Trust to ensure access to services for older homeless persons in Trust facilities was recognized by our national association, USAging, and the National Coalition Against Homelessness. We are invited to present at USAging’s national conference this year.
The Alliance continued to fund and deliver high-quality home and community-based services with strong oversight and accountability. We strengthened provider monitoring timelines and improved provider compliance. The Department of Elder Affairs’ annual monitoring concluded with no findings related to our service providers. The Alliance received commendations from the VA Miami following the annual contract review of our Veteran Directed Care Program. Through strategic use of surplus funding, we served over 1,000 new Home Care for the Elderly clients, ensuring continuity of care for some of the most vulnerable older adults in our community.
The Alliance also expanded its reach through philanthropy and partnerships. In 2025, we were awarded three major grants totaling $300,000, including support from the Humana Foundation to launch the AMIGOS Project, funding from the Ocean Reef Community Foundation to expand social connection programming in Monroe County, and continued support from the Batchelor Foundation for the Pet Project. Our New Face of Aging Conference, led by a committee chaired by Board members, convened 300 leaders from across the aging and healthcare network and raised $147,000, while Give Miami Day generated nearly $9,000—the highest total in our history.
As we look ahead, the accomplishments of 2025 position the Alliance for Aging for continued progress and impact in 2026 and beyond. We invite you to explore this report to learn more about our programs, partnerships, and outcomes, and we thank you for your continued support as we work together to promote dignity, independence, and quality of life for older adults.
Thank you sincerely for your commitment and support to the Alliance for Aging.
Max B. Rothman, JD, LL.M.
President and CEO