Position Overview
Immediate full-time opportunity for a Family Caregiver Support Specialist The candidate is responsible for providing caregiver support and care coordination as well as providing public education and outreach services to the local community. This position is also responsible to promote the efforts and increasing awareness of the Alliance for Aging/Aging & Disability Resource Center through training, educational and outreach events, presentations, and speaking engagements to the local community, professionals, and other organizations. Essential to this position are excellent oral and written communication, presentation, and training skills to support and promote the various components and responsibilities of the Elder Helpline/Aging & Disability Resource Center.
Education, Skill Requirements and Essential Functions
- Bachelor’s degree in social work or counseling or a related human services field, preferably with a license in Social Work.
- At least five (5) years’ experience in Human Services or a related field, preferably in Crisis Intervention. A combination of education and work experience will be considered.
- Previous experience working with the public in an interactive human services setting is preferred with knowledge of the local aging services network helpful.
- A background in customer relations and/or care management/services coordination is also preferred.
- Must be able to handle confused, frustrated and/or callers with hearing and speech impairments and relate to older persons and the general public effectively over the telephone and in small to large groups.
- Must be a receptive listener and be able to relate well to callers via the telephone and family members of all ages.
- Thorough knowledge of community resources, eligibility criteria and application procedures for needed services.
- Must be able to handle telephone equipment while utilizing electronic software designed to access information.
- Must be able to develop and continue working relationships with public and private agencies.
- Excellent problem solving, analytical, verbal, written and interpersonal skills.
- Strong initiative and follow-through on responsibilities.
- Exceptional attention to detail and organizational skills.
- Ability to work independently as well as in a team environment.
- Demonstrated PC ability to include Microsoft Office products, especially Word, Excel and Outlook. Additionally, must be Internet proficient.
- Ability to type a minimum of 35 words per minute and possess strong English grammatical and spelling skills.
- Must be able to communicate effectively, orally and in writing in English and Spanish.
- Bi-lingual ((English/Spanish or English/Creole) preferred.
To apply, please complete the form below. Note that all fields are required, including uploading your resume.