Position Overview
Immediate full-time opportunity for an Intake, Screening & Triage Specialist the candidate will be responsible for assisting in the preliminary determination of programs and services best suited to serve the needs (long-term and immediate) of the individual caller. The primary responsibilities of the Specialist position involve intake, screening, and triage; however, all activities may be performed to meet the needs of the department.
Education, Skill Requirements and Essential Functions
- Bachelor’s degree in a human service-related field from an accredited college or university, or an Associate of Arts degree from an accredited entity in a human service-related field.
- Minimum of two(2)years’ experience as a caseworker, case manager, intake specialist, or related work experience with the long-term care client population. A high school diploma or GED and at least four (4) years’ experience in an interactive human services setting as a caseworker, case manager, intake specialist, or related work experience with the long-term care client population may be substituted for higher education degrees, if applicable.
- Strong communication skills, attention to detail and organizational skills.
- Ability to utilize crisis intervention style techniques to de-escalate verbal confrontations with difficult individuals.
- Ability to relate to older persons and be able to deal with the general public effectively over the telephone and in person in a receptive manner.
- Ability to handle telephone equipment while utilizing electronic software designed to access information.
- Ability to work independently as well as in a team environment.
- Demonstrated PC ability to include Microsoft Office products, especially Word, and Excel.
- Ability to type a minimum of 45 words per minute on PC and possess strong English grammatical and spelling skills.
- Bi-lingual ((English/Spanish or English/Creole) preferred.
To apply, please complete the form below. Note that all fields are required, including uploading your resume.